phjili Privacy Policy – How We Handle Your Personal Data in the Philippines

When you register and use phjili, we collect certain personal information that is necessary to operate your account safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, and mobile number provided during the registration process. We also collect account activity data such as login timestamps, device type, browser information, and IP address to protect your account from unauthorised access. Financial information such as deposit records and withdrawal requests is collected to process transactions and meet anti-money laundering obligations under Philippine law. If you contact our support team, the content of those communications may also be stored to help resolve your query and improve our service quality. We do not collect any information that is not reasonably required to operate your account or meet our regulatory responsibilities as a Philippines-facing platform.

The personal data we hold is used primarily to create and maintain your phjili account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the entertainment services you have signed up for. We use account activity data to detect and prevent fraud, monitor for unusual betting patterns, and ensure fair play across the platform for all Filipino players. Your contact details may be used to send you important service updates, security alerts, and responses to support queries — we do not send unsolicited marketing without your consent. Transaction data is processed to comply with financial reporting requirements applicable to online entertainment platforms operating in the Philippines. Aggregated and anonymised usage data may be used internally to improve platform performance, optimise the mobile experience, and inform decisions about new features. We do not use your personal data to make fully automated decisions that produce significant legal or similarly serious effects without a human review step in place.

phjili does not sell, rent, or trade your personal information to any third party under any circumstances. We may share limited data with trusted service providers who assist in operating the platform — including payment processors, identity verification providers, and fraud prevention services — and all such providers are contractually bound to handle your data securely and only for the specified purpose. In certain circumstances, we are legally required to share information with regulatory authorities, law enforcement agencies, or financial supervisory bodies in the Philippines when a lawful request or obligation arises. If phjili undergoes a corporate restructure or transfer of ownership, personal data may be transferred as part of that process, but only under terms that maintain equivalent privacy protections for all affected users. We never share your data with advertisers, data brokers, or any organisation for marketing profiling purposes. Any third party that receives data from us is required to comply with applicable Philippine data privacy standards and to delete or return data once the relevant purpose has been fulfilled.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine regulations covering financial records and identity verification. Account information is kept for a minimum of five years following account closure to satisfy anti-money laundering and record-keeping obligations. phjili uses industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits to protect your data from unauthorised access, disclosure, or loss. While we take every reasonable precaution, no online system can guarantee absolute security against all forms of cyber threat, and we encourage you to use a strong, unique password and to keep your login credentials confidential. In the event of a data breach that could affect your personal information, we will notify you and the relevant Philippine regulatory authority in accordance with the timelines required under applicable law. Once data is no longer needed and retention obligations have been met, it is securely deleted or anonymised in a manner that prevents reconstruction.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have specific rights regarding the personal information phjili holds about you. You have the right to be informed about how your data is collected and used, the right to access a copy of your personal data, and the right to request corrections if any information we hold is inaccurate or incomplete. You may also request the deletion of your personal data where there is no longer a legitimate or legal basis for us to retain it, subject to any applicable regulatory retention obligations. If you believe your data has been processed unlawfully or that your rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us by email at [email protected], clearly identifying your account and the nature of your request. We aim to respond to all data rights requests within 30 days of receipt, and we will never penalise you for exercising your legal rights in good faith.

phjili uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your sessions on mobile and desktop. Essential cookies are strictly necessary for the platform to work and cannot be disabled without affecting core functionality such as account access and transaction processing. We do not use third-party advertising cookies or tracking pixels that would allow external organisations to monitor your browsing behaviour across other websites. Session analytics cookies are used internally to understand how Filipino players navigate the platform so we can improve the mobile experience and reduce friction on key pages. You can manage or clear cookies through your browser settings at any time, though doing so may affect how certain features of the platform behave during your visit. By continuing to use phjili after being informed of our cookie practices, you accept the use of essential and functional cookies as described in this policy. We will update this section if our cookie practices change in a way that affects your privacy.

phjili may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations, and any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. If we make material changes that significantly affect how your data is used or your rights as a data subject, we will make reasonable efforts to notify you via your registered email address. Continued use of the platform after any update has been published constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes or about this policy in general, you are welcome to contact us at [email protected] or visit the FAQ page for further guidance. This policy is governed by and interpreted in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012.